IT Help Desk Services

Reach Users Across Platforms

IT help desk services aim at resolving and preventing IT-related issues encountered by a company’s employees or customers and ensuring the overall stability of the IT infrastructure.

IT help desk services by CreativeStar are backed with 7-year experience and include responsive support (L1, L2, L3), as well as preventive infrastructure monitoring and maintenance, according to customers’ needs.

Why work with us?

We're proud to help businesses grow

7 years of experience in help desk services.
20 + IT professionals on board.
IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).
Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers’ quality, time, and budget expectations.
Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
Working Globally With Enterprise Partners

What You Get with IT Help Desk Services

Scalable IT service desk

  • L1. User support team to solve usage issues and minor problems and escalate more complex issues.
  • L2. Technical support to resolve incidents by means of configuring, account administration, service restarts, etc.
  • L3. Team of engineers that tackles issues on the code and database level and introduces hot fixes.

Thought-out user guidance

  • A self-service knowledge base.
  • FAQs.
  • User manuals.

Improved customers’ satisfaction and user adoption

  • Surveys and assessment results.
  • Action points.

Transparent reporting

  • Regular service level reports.
  • Reports of incidents with root cause analysis.

Let’s work together

We work with ecosystem leaders, corporations and startups worldwide. How can we help you?