Reach Users Across Platforms
IT help desk services aim at resolving and preventing IT-related issues encountered by a company’s employees or customers and ensuring the overall stability of the IT infrastructure.
IT help desk services by CreativeStar are backed with 7-year experience and include responsive support (L1, L2, L3), as well as preventive infrastructure monitoring and maintenance, according to customers’ needs.
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What You Get with IT Help Desk Services
Scalable IT service desk
- L1. User support team to solve usage issues and minor problems and escalate more complex issues.
- L2. Technical support to resolve incidents by means of configuring, account administration, service restarts, etc.
- L3. Team of engineers that tackles issues on the code and database level and introduces hot fixes.
Thought-out user guidance
- A self-service knowledge base.
- User manuals.
Improved customers’ satisfaction and user adoption
- Surveys and assessment results.
- Action points.
- Regular service level reports.
- Reports of incidents with root cause analysis.